Mobile Banking 2013
Q3 2013 -

Are the new technologies of mobile banking, contactless payments and social media changing the way people bank? This ING International Survey explores the answers of almost 12,000 people in 12 countries, in what is thought to be one of the biggest and most comprehensive surveys of its type to date.

International report
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Press releases
  • International
    July 1, 2013
    "European consumers empowered by mobile banking but cash still seen as giving ultimate control, ING survey finds"
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  • Austria
    July 12, 2013
    "Österreicher weniger Social Media-affin"
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  • Austria
    September 16, 2013
    "Digitales Banking verdrängt Filialen"
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  • Belgium
    July 3, 2013
    "ING-studie wijst uit: mobiel bankieren helpt stipter betalen volgens 58% van de ondervraagde Belgische gebruikers"
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  • Italy
    July 10, 2013
    "ING DIRECT: con il mobile banking più empowerment per i risparmiatori"
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  • Luxembourg
    June 28, 2013
    "Luxembourg residents are more likely to use mobile banking services compared to consumers in neighbouring countries"
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  • Spain
    July 25, 2013
    "Los españoles son los europeos que más usan la banca móvil, sólo por detrás de Turquía"
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  • Turkey
    July 29, 2013
    "GENÇLER ÖDEMELERİNİ SOSYAL MEDYA ARACILIĞIYLA GERÇEKLEŞTİRMEK İSTİYOR"
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