ING International Surveys

ING International Survey | May 15, 2019

Mobile Banking 2019: New Technologies

ING’s 7th annual survey on attitudes towards financial technologies is a story of the steady adoption of mobile banking, albeit with some natural hesitation, and a continued consumer interest in tech. This canvas of the views of nearly 15,000 people in 15 countries shows that 90% are tech-agnostic when it comes to checking their account balance and 73% say banks should deliver the latest tech. However, this appetite for tech diminished when asked if people were happy to let a computer program make investment decisions on their behalf, to which 61% replied no in Europe. In the US, that percentage dropped to 53%, possibly displaying more openness to the idea than Europeans.

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