The ING International Survey on Financial Empowerment in the Digital Age asked almost 12,000 people in 12 countries in Europe about how they are using the technology. All over Europe, people using mobile banking are checking their accounts more often and feel they have more control over their spending.
The Netherlands is the most developed mobile banking spot, according to the survey measure that takes internet penetration into account to make a proxy for the entire population.2
Turkey is our mobile banking hotspot, with the largest share of internet users who use mobile banking. It shows great potential for growth as internet access becomes more widespread.3
More than three-quarters of Brits who use mobile banking agree they ‘feel more in control’ of their money4
Half of Germans who do not use mobile banking are put off by security fears.5
Not so mobile
Romanians are the nationality least likely of the 12 surveyed to use mobile banking, with one-in-four of internet users there using mobile banking.6
The Spanish are the nationality most likely to use mobile banking to move money between their accounts.7
In store banking
Poles have the largest share who use mobile banking while they actually shop.
This article is related to the ING International Survey:
Mobile Banking 2013
July 1, 2013
Are the new technologies of mobile banking, contactless payments and social media changing the way people bank? This ING International Survey explores the answers of almost 12,000 people in 12 countries, in what is...